General terms of sale

Principal Elektrik s.r.o. for the sale of goods through the online store located at pelek.eu under the name Principal Elektrik s.r.o.

Coordinates
Basic terms
Information for customers before the conclusion of the sales contract
Sales contract conclusion process
Price of goods and payment methods
Delivery of goods and place of performance
Rights related to defective performance
Methods for processing and closing claims
Personal data protection
Force majeure
Alternative dispute resolution
Final provisions, including applicable law and jurisdiction

1. Contact details

1.1 Online store operator:

Principal Elektrik s.r.o.

Head office: Osadní 869/32, 17000 Praha, Česko

SIRET: 03402614

VAT: CZ03402614

Authorized representative: Sergii Kryvulia

Court of registration / commercial register: Prague Municipal Court Registration number: 231166

Establishment address: Peteřska nam 2, 11000 Prague,

(hereinafter referred to as « seller » or « we »)

Phone: +420774242766

E-mail: shop@pelek.eu

Customer service: For its clients, we provide customer support at the phone number and email mentioned above during business days from 9:00 AM to 5:00 PM.

2. Basic terms

2.1 These general terms and conditions of sale (hereinafter referred to as « GTC ») of the seller govern the mutual rights and obligations of the contracting parties arising in relation to or based on a purchase contract (hereinafter referred to as « purchase contract »)

concludes between us and consumers or entrepreneurs (hereinafter referred to as « client » or « you ») through Principal Elektrik s.r.o. on pelek.eu.

2.2 Online store. The seller's online store (hereinafter referred to as the “ online store ”) is operated on the website pelek.eu Principal Elektrik s.r.o.

2.3 What can you buy from us? In our online store Principal Elektrik s.r.o. , you can purchase products that we display and offer. If a license for use is offered with the product, it is also included.

2.4 Who is considered a consumer? A consumer is any natural person who, outside the scope of their commercial activity or outside the scope of independent exercise of their profession, concludes a purchase contract with us or otherwise legally interacts with us (hereinafter referred to as “ consumer ”). The online store is intended solely for customers who are consumers. Sales to businesses are not possible.

2.5 Products with digital content. For contracts for the supply of products with digital content, these GTC apply accordingly, unless otherwise stated. Digital content refers to data created and provided in digital form.

2.6 Products with digital elements. For contracts for the supply of physical data carriers, which serve exclusively as carriers of digital content, these GTC apply accordingly, unless otherwise stated. Digital content refers to data created and provided in digital form.

2.7 Return of household appliances. Due to the obligations imposed by Article 38 of Act 185/2001 Sb. on waste, as amended, we inform customers that old household appliances can be returned free of charge for disposal at the address: Kirilovova 181, 739 21 Paskov, .

3. Information for customers before concluding the purchase contract

3.1 Authorization of the seller and regulatory authorities. We are authorized to sell goods based on a commercial authorization. Commercial control is carried out by the competent commercial authority within its jurisdiction. The control of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection supervises, to the extent defined, among other things, compliance with Act No. 634/1992 Sb., on consumer protection.

3.2 Illustrative nature. The photographs you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge any additional costs for telecommunications means (for example.

if you call us at our phone number, you will only pay your usual call rate).

3.4 Consumers have the right to withdraw from the purchase contract without giving reasons, for at least 14 days, which starts to run no later than from the day of receipt of the goods (or the last product, partial delivery, or last item in the case of a contract concerning multiple items from a single order, or the delivery of goods in several partial deliveries or items). The seller may provide a longer period. To respect the deadline, it is sufficient to send a notification regarding the exercise of the right of withdrawal before the expiration of this period.

3.5 Withdrawal form for the purchase contract. To exercise your right of withdrawal, you must do so clearly, by email, phone, or address, or by any other means. You may use the attached standard withdrawal form, but this is not mandatory.

3.6 When you do not have the option to withdraw from the purchase contract. The customer is not allowed to withdraw from the following contracts:

3.6.1 concerning the delivery of goods that have been modified and/or created at the request of the customer or for their person;

3.6.2 concerning the delivery of goods whose price depends on fluctuations in independent financial markets that may occur during the withdrawal period of the purchase contract;

3.6.3 concerning the delivery of goods subject to rapid deterioration, as well as goods that have been irrevocably mixed with other goods after delivery;

3.6.4 concerning the delivery of goods in a sealed package, which the consumer has removed from the packaging and which is not appropriate to return for health or hygiene reasons after the consumer has violated it, which also applies to audio or video recordings and software programs, if the customer has violated their original packaging;

3.6.5 regarding accommodation, transport of goods, rental of means of transport, catering, or use of leisure activities, if it is to be executed according to the contract on a specific date or within a determined period;

3.6.6 regarding the delivery of newspapers, periodicals, or magazines, except for subscription contracts for their delivery;

3.6.7 regarding the provision of services, if they have been provided in full; in the case of performance for a fee, only if it has started with the prior explicit consent of the consumer before the expiration of the withdrawal period of the contract and the contractor has informed the consumer before the conclusion of the contract that the provision of the service ends the right to withdraw from the contract;

3.6.8 regarding urgent repairs or maintenance to be carried out at the location designated by the consumer at their express request; this does not apply, however, to the execution of other unsolicited repairs or the delivery of other goods than the spare parts necessary for the execution of the repair or maintenance;

3.6.9 regarding the delivery of digital content, if it has not been delivered on a tangible medium and has been provided with your prior explicit consent before the expiration of the withdrawal period of the purchase contract and we have informed you before the conclusion of the purchase contract that in this case, you do not have the right to withdraw from the purchase contract.

3.7 Value of returned goods and associated return costs. The direct return costs of the goods are your responsibility. If the value of the returned goods exceeds 990 Kč (990.01 Kč excluding shipping costs), the seller will cover the return costs.

3.8 Return of the purchase price. In case of cancellation of the purchase contract within the withdrawal period, we are obliged to refund you the purchase price (except for additional costs if you chose a delivery method other than the cheapest standard delivery method offered by the seller), and this by the same payment method as when the funds were received, unless otherwise agreed, no later than 14 days after the moment we receive the returned item or where it is reliably proven to us that it has been shipped. No fees will be charged to you for this refund. If we do not receive the returned goods, we are entitled not to refund the purchase price.

3.9 Address for sending returned goods. The return label is generally available in the user account on pelek.eu. If we have not provided a label for the return of the goods, please use this address for sending the goods Kirilovova 181, 739 21 Paskov, . Otherwise, please contact us by email at shop@pelek.eu or by phone at 601548120, in order to guarantee your return rights and agree on an individual procedure.

3.10 Gift. If a gift is provided to the customer with the goods, the donation contract between us and the customer is concluded under a resolutory condition, namely that if the customer withdraws from the purchase contract or if we do, the donation contract regarding this gift loses its effectiveness and the customer is required to return the gift provided with the goods.

4. Purchase contract conclusion process

4.1 Order creation. The customer can choose one or more goods by adding them to their virtual cart, where they can view the selected goods, modify their quantity, or remove them from the cart. By pressing the “Checkout” button, the customer is prompted to enter delivery information and choose a payment method. Before finalizing the order, the customer has the option to review and modify the information they have entered in the order, as well as the customer data. By clicking the “ Order binding for payment ” button, the ordering process is finalized and the purchase contract is concluded.

4.2 Acceptance of the General Terms and Conditions. By submitting the order, you confirm that you have read and accept these General Terms and Conditions and our personal data processing policies.

4.3 Consent of the legal representative for a minor customer. If a minor customer purchases from our online store, this requires the prior consent of their legal representative.

4.4 Characteristics of the goods. The customer is required to familiarize themselves with the characteristics, type, and recommended mode of use of the goods before finalizing the order. By placing the order, the customer confirms that they have read and understood this information.

4.5 Order confirmation. The seller confirms receipt of the customer's order by sending an order confirmation via email. This order confirmation serves only to inform the customer that the order has been received and will be processed, no later than 2 business days after the customer places the order. The purchase contract is already concluded at the moment the " Order committing to payment " button is pressed.

4.6 Contractual language. The contractual language is Czech.

4.7 Obligations arising from the purchase contract. By concluding the purchase contract, we undertake to deliver the purchased goods to you and to allow you to acquire ownership rights to the goods. You undertake, by concluding the purchase contract, to take possession of the goods and to pay us the price of the goods.

4.8 Copy of the GTC and the withdrawal form for the purchase contract. The customer will receive a copy of the concluded purchase contract, that is, the current version of these GTC. The consumer customer will also receive the withdrawal form for the purchase contract within the legal deadline.

5. Price of goods and payment methods

5.1 Price. All prices of goods are stated in Czech crowns (Kč) and include VAT.

5.2 Payment options. The payment methods for the price of the goods and any associated delivery costs can also be found on the seller's description page. We reserve the right not to offer the customer a partial payment method in each case. The customer has the option:

5.2.1 PayPal (The customer is redirected to PayPal, where they pay the purchase price from their PayPal account and in accordance with PayPal's terms of use, available at https://www.paypal.com)

5.2.2 Payment by card

5.2.3 Payment by bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of goods. In case of displaying an unrealistic price of 0 Kč or a very non-commercial price, where a non-commercial price is considered to be a price lower than our purchase price, we reserve the right to withdraw this item from your purchase contract proposal. You will be informed by email.

5.4 Invoice format. We agree that invoices will be sent electronically to your email address.

5.5 Full payment of the purchase price. We reserve the right of ownership over the goods until full payment of the purchase price in accordance with the applicable purchase contract.

6. Delivery of goods and place of execution

6.1 Delivery of goods. The goods will be delivered within the delivery time indicated for the type of goods concerned. We always commit to deliver no later than within 30 days. You will be informed of any changes in the delivery time

we will always inform you of the delivery. Along with the purchase price, you are also required to pay us any associated costs for packaging and delivery of the goods in the agreed amount, as well as a surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods. Before concluding the purchase contract, you will be informed of the final price including packaging and transport costs.

6.2 Delivery address. The goods are delivered to the address that the customer specifies in the order.

6.3 Mode of transport. The customer may choose the mode of transport for the goods to any address specified in the order.

6.4 Repeated delivery and associated costs. In the event that, for reasons on your part, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, you are obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another delivery method.

6.5 Receipt of goods. At the moment of receipt of the goods by the customer, the risk of damage and accidental deterioration of the quality of the purchased goods passes to the customer. If the customer is to receive the goods from the carrier, this passes

the risk of accidental destruction and accidental deterioration of the quality of the purchased goods lies with the customer at the moment they are authorized to dispose of the goods, but not before the indicated delivery time.

6.6 Customer's obligation upon receipt of goods. Upon receipt of the goods, you are required to check them and ensure their characteristics (in particular, whether you have received the correct type of goods, whether the goods have the agreed quality, whether the goods in their packaging contain everything they should according to the instructions). In case of visible damage to the shipment by the carrier, the customer is obliged not to accept this shipment from the carrier. We are not responsible for damages caused by the carrier, nor for delays in the delivery of goods, whether the delay is due to any reason.

6.7 Damages that may occur to the seller in case of non-acceptance of the goods. If the consumer customer does not take delivery of the goods upon their delivery by the carrier, the goods are then returned to the Seller and if the consumer customer does not withdraw from the purchase contract within 14 days after the unsuccessful delivery of the goods, the seller is entitled to request the customer to reimburse the costs charged by the carrier for the delivery of the goods to the seller. This cost represents a damage to the seller resulting from the violation of the customer's legal obligations.

7. Rights related to defective performance

7.1 Defective performance. This part of the GTC applies to the regulation of rights and obligations when exercising rights related to defective performance in the sale of goods between us as the seller and the customer as the buyer.

7.2 When to report a defective product. You are required to report to us (to make a claim) without delay after the defect appears. Otherwise, the court will not recognize your right to a defective performance. You have the right to report a defect that occurs on a consumer product, within 24 months from the receipt of this product. This does not apply to products for which a usage duration is indicated on the packaging, label, in the operating instructions attached to the product, or in advertising according to other regulations. The provisions regarding quality warranty (contractual warranty) apply here.

7.3 What happens after 24 months? After the expiration of 24 months, it is no longer possible to report defects in the product. If this is possible for the product in question, this period is extended for the time during which you were unable to use the product because it was undergoing a legitimate claim. Although we strive to handle claims to your satisfaction, some products must be handled according to the instructions on the packaging/label/in the information notice – otherwise, they will be damaged.

7.4 Contractual warranty. If a voluntary contractual warranty has been provided for the product in question for more than 24 months from the receipt of the product, you may report defects in the product during this period. The duration is extended for the period during which you were unable to use the product because it was undergoing a legitimate claim.

7.5 Presumption that the goods are defective. If a defect manifests within 12 months of receipt of the goods, it is considered that the goods were already defective at the time of receipt, unless we prove otherwise.

7.6 For which defects are we not responsible? We are not responsible for defects in the following cases: 7.6.1 if the defect in the goods is present at the time of receipt and a reduction in the purchase price has been agreed for this defect,

7.6.2 the defect occurred on the goods due to wear caused by normal use, or it arises from the nature of the goods,

7.6.3 is caused by you and has occurred due to incorrect storage, incorrect maintenance, your intervention or mechanical damage, all in conditions that do not correspond to their temperature, dust, humidity, other environmental influences and is thus directly determined by us or the manufacturer (generally on the user manual / label of the goods), or it arises from legislation,

7.6.4 the goods that have been modified by the customer and if a defect has occurred due to this modification,

7.6.5 by using the goods in conditions that do not correspond to their temperature, dust, humidity, chemical and mechanical influences of the environment, which are directly determined by the seller or manufacturer, or which arise from legislation,

7.6.6 the defect occurred due to an external event beyond our control (for example, a natural event).

7.7 What should I do to assert a defect in the goods? To assert your rights regarding defects in the goods, please contact us via your user account on pelek.eu, based on this, we will contact you and agree on the next steps. You can also contact us directly at our email address.

7.8 Confirmation of receipt of the complaint. After sending the message regarding the exercise of your right to complain, we will contact you within 2 working days. The time of exercising the complaint is considered to be the time when we receive the information regarding the exercise of the complaint about the goods.

7.9 Return of the claimed goods to the seller. The goods must be returned complete, undamaged (except for the claimed defect), ideally in their original undamaged packaging so that we can adhere to good hygiene practices. We will cover the return shipping costs of the goods to remedy the defect. We will contact you to agree on the next steps.

7.10 Confirmation. After receiving the claimed goods, a confirmation of the receipt of the complaint and its content will be sent to the email address you provided.

8. Methods of handling and closing the complaint

8.1 What will influence my options. You will have the right to request the removal of the defect that occurred. Depending on your choice, you can select:

8.1.1 repair of the item; 8.1.2 delivery of a new item; or

8.1.3 delivery of the missing part.

From your side, this should not be an unreasonable request. If the repair of the item represents considerable difficulties for us or if it does not constitute a reasonable request given the value of the item and the significance of the defect, we will inform you. Similarly, we will act this way if we assess your request for delivery of a new item as unreasonable in relation to the defect of the product or to the value of the product.

8.2 If it is a substantial breach of the purchase contract. If the defect represents a substantial breach of the purchase contract, you will have the right to withdraw from the purchase contract or to request a reasonable reduction of the purchase price of the product.

8.3 When will it be possible to request a refund of the purchase price? In certain situations, it will be possible to withdraw from the purchase contract and request a refund of the purchase price. This will not be possible in a situation where the defect of the product is not significant. What will be the situations where you can withdraw from the purchase contract and request a refund of the purchase price:

8.3.1 we refuse to correct the defect of the product or we have not corrected this defect within a reasonable time;

8.3.2 of our statement or another circumstance, it will be evident that the defect will not be corrected within a reasonable time or without considerable difficulties for the buyer;

8.3.3 the defect of the product manifests itself repeatedly; or

8.3.4 it is a substantial breach of the purchase contract.

8.4 When will it be possible to request a reasonable reduction in the purchase price of the product? In certain situations, you may request a reasonable reduction in the purchase price. This will not be possible in a situation where the defect of the product is not significant. What will be the situations where you can request a reasonable reduction in the purchase price?

8.4.1 we refuse to correct the defect of the product or we have not corrected this defect within a reasonable time;

8.4.2 from our statement or another circumstance, it will be evident that the defect will not be corrected within a reasonable time or without considerable difficulties for the buyer;

8.4.3 the defect of the product manifests itself repeatedly; or

8.4.4 it is a substantial breach of the purchase contract.

8.5 You inform us how to process the claim. You are obliged to inform us of the right you have chosen due to a defective performance, at the time of notifying the defect or without unnecessary delay after notifying the defect. You cannot change the choice made without our consent; this does not apply if you request the repair of a defect that turns out to be irreparable.

8.6 Return of the original merchandise. When processing a claim by delivering a new product, you are required to return the product originally delivered to us (unless otherwise agreed). The delivery of a new product cannot be requested by the customer (and they cannot withdraw from the purchase contract) if they cannot return the product in the condition in which they received it. This does not apply if you have used the product before discovering the defect or if the condition has changed upon detecting the defect. Furthermore, in the case where, through no fault of your own, the product cannot be returned in its original condition.

8.7 When will the claims process be closed? The claims process is closed within a period of 3 weeks from the exercise of the right related to defects, unless otherwise agreed.

8.8 Closure of the claim. If the claimed goods have been sent to us for claim by the carrier, they will be automatically returned to your address after processing, accompanied by a confirmation of the date and method of processing the claim, including a confirmation of the correction made and the duration of the claim, as well as a justification for the rejection of the claim.

8.9 Obligation upon receipt of the claimed goods. You also have the obligation to check the completeness of the claimed goods upon receipt, in particular that the shipment contains everything it should contain. Subsequent objections will no longer be taken into account.

9. Personal data protection

9.1 Principles of personal data processing. For more information on the personal data we process, how, for what purpose, and for how long it is processed, please refer to our principles of personal data processing.

10. Force majeure

10.1 What is force majeure. For the purposes of these GTC, force majeure is considered to be any obstacle that occurs independently of our will and prevents us from fulfilling our obligation, if it cannot reasonably be assumed that we could have avoided, overcome, or anticipated this obstacle or its consequences. Excluding effects

liability is limited only for the duration of the obstacle to which these effects are related.

11. Alternative dispute resolution

11.1 Out-of-court dispute resolution. For the out-of-court resolution of consumer disputes arising from a purchase contract, the Czech Trade Inspection, located at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform available at the website https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the customer arising from a purchase contract.

11.2 European Consumer Centre Czech Republic. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz is the contact point according to the Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

11.3 Claims. Before starting an out-of-court dispute resolution, we recommend that you contact us at our email address shop@pelek.eu. We always try to resolve the dispute amicably first. Your claims

will be processed no later than within 2 working days (48 hours, this period may be extended by rest days and public holidays that are common in the Czech Republic).

12. Final part, including applicable law and jurisdiction

12.1 Commitment to respect consumer rights. If a provision of these GTC contradicts the legal provisions on consumer protection, the law prevails and we commit to respect it.

12.2 Invalid or ineffective provisions of the GTC. If a provision of the GTC is invalid or ineffective, or becomes so, then in place of the invalid provisions, a provision whose meaning is closest to the invalid provision shall take effect. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

12.3 Applicable law. In the event of the existence of an international element, we agree that our legal relationship will be governed by the law of the Czech Republic, excluding all provisions of conflict norms that refer to another law. However, this choice of law shall not deprive the consumer user of the protection granted to them by the provisions of the law of their usual place of residence. The contracting parties expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. According to Article 6, paragraph 2, of the Rome I Regulation, the mandatory provisions of the law that would apply without this clause still apply.

12.4 Disputes and jurisdiction. The contracting parties further agree that to resolve any disputes arising from the purchase contract, where an international element is present, the competent courts will always be those of the location of our headquarters. This does not affect the rights of consumers under special legal provisions.

12.5 If we agree on different conditions for concluding the purchase contract. The provisions of the GTC are an integral part of the purchase contract. Provisions deviating from the GTC may be agreed upon in the purchase contract. Agreements deviating in the purchase contract take precedence over the provisions of the GTC.

12.6 Need to read the GTC to conclude a purchase contract. Reading these GTC is voluntary, but without reading them, it is unfortunately not possible to conclude a purchase contract.

12.7 Validity of the GTC. These GTC are valid from 01.01.2024 and annul the validity of the previous commercial conditions.